Suggestions for additions/upgrades
There is a “contact us” function in the website. We will be happy to hear from you about additional animals you wish to see in the portrait gallery as well as general suggestions for improvements. We aim to make the site easy to use and educational as well as pleasing to the eye.

Our goal is for you to be fully satisfied with your purchase. If you do not like the item you purchased when you receive it, you may return it for a full refund. We request that you give a reason you do not wish to accept the item.

Exchange and Warranty policies
We will guarantee that your item will arrive in good condition. If your item is damaged when it arrives in the mail, return it and we will send you a new one at no cost to you.

Acceptable Payments
We currently can NOT accept payment by credit card in the on-line store. We are accepting money order, cash or checks mailed with a hard copy of your order to our business address: PO Box 2173, Kill Devil Hills, NC 27948 .

We do not charge you extra for shipping anywhere in the lower 48 states, USA. However, we will not ship your order until we receive your payment. Please allow 7 to 10 business days after we receive your payment to fulfill the order and ship it. If you pay by check, allow two weeks, as we will wait until your check clears into our account before we ship your item.

Cancellation of order
If you do not successfully remit your payment by one of the ways provided, we reserve the right to cancel your order rather than send the item that is in non-payment status. If you wish to cancel your order, you must let us know prior to it being shipped.